Shipping, Returns & Refund Policy
All Private Therapy product purchases are completed through external marketplaces such as Noon and Jumia. Shipping, delivery, returns, exchanges, and refunds are governed entirely by the policies and terms of the platform used for purchase
This page outlines the general framework only and does not replace the official policies of the external platform
Last updated: March 30, 2026
Policy Summary
- All purchases are completed through third-party marketplaces such as Noon and Jumia — shipping, returns, and refunds are governed entirely by the platform used for purchase
- Unopened products in their original packaging may be eligible for return per the platform's policy — opened products are non-returnable for health and regulatory reasons
- If a product arrives damaged or differs from the order, a complaint or return request should be submitted directly through the platform, with packaging retained
- Private Therapy does not process return or refund requests directly — its role is limited to general guidance when needed
- Variation in individual results is not considered eligible grounds for a return or refund
- Eligibility for any return, refund, or exchange is determined by the external platform's policy and the condition of the product and order at the time of review
1) How purchases work
When you click a purchase link on this website, you are redirected to an external platform such as Noon or Jumia to complete the order. No payment or purchase is processed directly through this website
- Payment, shipping, and delivery are managed entirely by the external platform
- Returns, exchanges, and refunds are subject to the platform's policies and terms
- Order tracking, modifications, and cancellations are handled through the user's account on the platform
- The user is responsible for reviewing the platform's terms and policies before completing any purchase
2) Returns & refunds
Return and refund requests are processed exclusively through the platform where the purchase was made, and are subject entirely to its applicable policies and terms. It is recommended to verify the following before submitting any request:
- Product return eligibility and the applicable return window per the platform's policy
- Required product condition (sealed and in original packaging)
- How to initiate a return or refund request through the user's account on the platform
- The platform's review timeline and the party responsible for the final decision
Private Therapy does not process return or refund requests for orders completed on external platforms, and has no authority to make decisions regarding such requests
3) Opened products & health considerations
Due to the nature of health supplements and related products, items that have been opened, used, or had their original packaging removed are considered ineligible for return in accordance with applicable health and regulatory standards
This applies regardless of the platform used for purchase. Please refer to the specific platform's policy for complete details on return eligibility
4) Damaged or incorrect products
If a product arrives different from the order, damaged, or with visible packaging issues, the following steps should be taken:
- Take clear photographs of the product and packaging documenting the issue
- Submit a complaint or return request through your account on the external platform
- Retain the original packaging and do not discard it until the matter is fully resolved
The final decision on any complaint or return is made by the external platform in accordance with its applicable policies
5) Orders through Noon & Jumia
All Private Therapy products are available for purchase through Noon and Jumia. Regarding any order:
- Order tracking and delivery status are managed through the user's account on the platform
- Shipping, returns, refunds, and exchanges are governed by the platform's policies
- Final fees and terms are displayed during checkout on the platform
- Cancellation or modification availability depends on the order status and the platform's policy
6) Variation in individual results
Results may vary between individuals based on multiple personal factors. Variation in results or unmet personal expectations is not considered eligible grounds for a return or refund request
7) Role of Private Therapy
Since all purchases are completed through external platforms, the role of Private Therapy is limited to the following:
- Providing general information about products, ingredients, and usage
- Directing users to official purchase links on external platforms
- Offering general guidance on the return process when needed
Any support provided by Private Therapy in this context is limited to general guidance and does not replace the official procedures of the external platform. It does not mean that Private Therapy manages or decides on the return or refund process
8) Return & refund eligibility
Eligibility for any return, refund, or exchange request is determined according to the relevant external platform's policy, taking into account the condition of the product and the status of the order at the time the request is submitted or reviewed. Private Therapy has no authority to determine eligibility for any request processed through an external platform
9) Contact
For general product inquiries or guidance on the return process, you may reach out with your order number if applicable
10) Policy updates
Private Therapy reserves the right to modify or update this policy at any time. The version published on this page is considered the applicable version at the time of viewing