Privacy Policy

1. Introduction

This page explains how we collect your personal data, how we use it, when we share it, and what rights are available to you when you use the Private Therapy website

If you do not agree with this policy, please do not use the website or submit your data through it

2. Who operates the website

This website is operated by:

References to "Private Therapy," "we," or "the website" throughout this policy refer to the operating entity described above

3. Scope of this policy

This policy applies to:

• ●The website and all its pages
• ●Contact forms available on the website
• ●Analytics tools linked to the website
• ●Any direct communication initiated through the website

This policy does not apply to purchases made through Noon, Jumia, or any other external platform

When you navigate to an external marketplace, your data and all ordering, payment, shipping, and return policies are governed by that platform's own terms — not this policy

4. What data we collect

A) Data you submit directly

• ●Name
• ●Email address
• ●Phone number
• ●Message topic
• ●Message content
• ●Any additional information you voluntarily provide

B) Usage and analytics data

• ●IP address
• ●Browser and device type
• ●Pages visited
• ●Visit duration
• ●Traffic source
• ●On-site usage events

C) Cookies

The website uses cookies and similar technologies as described in the Analytics and Cookies section below

5. How we use your data

• ●Operating and improving website performance
• ●Responding to your messages and inquiries
• ●Following up on website-related requests when necessary
• ●Improving user experience and understanding page performance
• ●Protecting the website from unauthorized or abusive use
• ●Complying with legal or regulatory obligations when required

We do not sell your personal data, and we do not use it for purposes unrelated to website operations or legitimate communication with you

6. Legal basis for processing your data

A) Fulfilling your request or responding to your inquiry

When you submit a message or inquiry through the website, we process your data to respond and take necessary action

B) Legitimate interest

• ●Operating and maintaining the website
• ●Analyzing performance and improving usability
• ●Protecting website security

C) Consent

Where your consent is required — such as for certain non-essential cookies or tracking tools — you may withdraw that consent at any time

D) Legal obligation

When processing data is necessary to comply with a legal or regulatory obligation

7. When we share your data

We only share your data in the following cases:

• ●With technical service providers that help us operate or analyze the website
• ●When legally required to do so
• ●To protect our rights, website security, or users
• ●In the event of a legal or operational restructuring affecting the website operator — only to the extent necessary

Any data sharing is conducted on the basis of legitimate operational need and limited to the minimum required

8. Analytics and cookies

The website uses cookies and analytics tools including Vercel Analytics and PostHog, or any equivalent tools actively enabled on the website

What do we use them for?

• ●Operating the website and ensuring it functions properly
• ●Measuring performance and load speed
• ●Understanding usage patterns and improving content and pages

Are all cookies essential?

Not necessarily. The website may include essential cookies for core functionality and analytical or measurement cookies for performance improvement

Are tools activated automatically?

This depends on the website's settings and the consent mechanism in place. If a consent banner or preference management tool exists, user choices are applied through it. If no separate consent tool is available, tools operate according to the website's current configuration

Can you disable or refuse?

• ●Refuse certain non-essential cookies
• ●Adjust preferences if the management tool is available
• ●Delete cookies from your browser
• ●Disable certain tracking through browser settings or appropriate extensions

What happens if you refuse?

The website may continue to function using essential cookies only, but some measurement or experience optimization features may not work as expected

9. Data retention

• ●Contact form data is retained for 12 months from the date of last communication, unless an operational or legal need requires a different period
• ●Analytics data is retained for up to 26 months, unless the analytics tool settings are adjusted to a different duration
• ●Some data may be retained longer if necessary to evidence prior communication, resolve a dispute, or comply with a legal obligation

10. How we protect your data

We apply appropriate technical and organizational measures to protect data from:

• ●Unauthorized access
• ●Unlawful disclosure
• ●Loss or destruction
• ●Unauthorized modification

However, no method of electronic transmission or storage can guarantee absolute security at 100%

11. Your rights

Under applicable law, you may request:

• ●To know whether we are processing your data
• ●Access to your data
• ●Correction of inaccurate data
• ●Deletion of data where there is no legitimate need for retention
• ●Objection to certain types of processing
• ●Withdrawal of consent where processing is based on consent
• ●Restriction of processing in certain cases

How to exercise your rights

Send your request to:

care@private-therapy.com

Your request should preferably include:

• ●Your name
• ●A suitable contact method
• ●A clear description of your request
• ●Any information that helps us verify your identity or identify the data in question

When do we respond?

We aim to respond within 30 days of receiving the request, and may request additional information if necessary for verification or proper fulfillment

12. Complaints and privacy concerns

If you have a concern, objection, or complaint about how we handle your data, you can contact us at:

care@private-therapy.com

We will review your request and aim to respond within a reasonable timeframe

13. External links and platforms

The website may contain links to external websites or platforms, such as Noon, Jumia, or others

We are not responsible for the privacy practices or content of those websites

When navigating to them, you should review their privacy policies and terms directly

14. Children's privacy

This website is not directed at children acting independently, and we do not knowingly collect personal information from children without appropriate parental or guardian involvement

15. Updates to this policy

We may update this policy from time to time

When updated, the revised version will be posted on this page with the updated review date

Your continued use of the website after the updated version is published means you have taken note of the new version as posted

16. Contact us

For any inquiry related to this policy or how we handle your data, contact us at: